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What You Agree To When You Use poi888

These terms govern your account, how we handle your data, and what we expect from you when you access poi888 from Indonesia — including payments through DANA, OVO, and GoPay.

Account TermsPrivacy & DataDANA, OVO, GoPay PolicyCookie UseEligibility Rules
poi888 What You Agree To When You Use poi888
LEGAL CONTACT PATHS

How to Reach Us on Policy Matters

If you have a question about our terms, a dispute about an account action, or a request related to your personal data, contact us directly through the channels below. Policy queries are handled separately from general gameplay support — route your message to the right channel so we can respond without delay.

Live Chat Reach our support team through live chat for account-level concerns, including wallet disputes involving DANA, OVO, or GoPay transactions under policy review.
Email Support Send detailed legal or data-related queries by email. Include your registered account ID and the specific policy section you are referencing to speed up our response.
Account Help Centre Access the help centre from your account dashboard to submit a formal query about terms, account suspension, or identity verification status.
DATA AND SECURITY

How We Handle Your Account and Personal Data

Your data stays within the scope of what we need to operate your account and process transactions. We do not sell personal information to third parties. Here is how we handle the key areas that affect you.

Data Retention

We keep your account data for as long as your account is active and for a legally required period after closure. You can request a summary of what we hold at any time.

Cookie Policy

We use cookies to keep your session active, remember your preferred payment method — DANA, OVO, or GoPay — and measure how pages load on mobile. You can adjust cookie settings in your browser.

Account Security

Your account is protected by OTP verification at login and during withdrawal requests. If your registered mobile number changes, submit an identity document through account settings before the number is updated.

Requesting Changes

To update personal details or request data deletion, contact us via email with your account ID. We process verified requests within the timeframe required by applicable law.

Common Questions About poi888 Legal Terms

These are the questions we hear most often about account rights, data handling, and policy access. Each answer reflects the actual process we follow.

Access depends on your local law and eligible region. We do not confirm blanket availability across all of Indonesia — check your local regulations before opening an account with us.

The version in effect on the date you registered governs your account unless you accept an updated version. We notify you of material changes before they take effect.

We retain your data for the period required by applicable law after account closure. You can request a copy or deletion via email — include your account ID in the request.

Yes. Submit your dispute through the account help centre or by email, with the transaction reference and your e-wallet details. Policy review timelines vary by case complexity.

Cookies keep your login session active and remember your payment preference — DANA, OVO, or GoPay. Clearing cookies logs you out. You can manage cookie settings directly in your mobile browser.

We match your registered name against the wallet name on your DANA, OVO, or GoPay account. If they do not match, submit a valid ID through account settings before the withdrawal is processed.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.